GG Store help centre
Answers without the runaround.
Search practical answers about products, orders, delivery, collections, returns and warranties. If your situation is unusual, our team is one click away.
Browse all answers below.
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The questions customers ask most.
Where is my order?See dispatch estimates, delivery areas and tracking information.View delivery answers →
Can I return an item?Understand the first steps, item condition and policy process.View return answers →
Which product do I need?Find products by name or SKU and ask for help with critical requirements.View product answers →
01
Products & ordering
Finding the right item, placing an order and dealing with changes.
Is GG Store an online-only store?
Yes. GG Store operates as an online store. The Lenasia premises is used for collections rather than normal retail browsing. Please confirm your collection arrangement before arriving.
How do I find a specific product?
Use the website search with the product name, model or exact SKU. You can also browse the main product categories and use the available filters to narrow the results.
Can GG Store help me choose the right product?
Yes. Email info@ggstore.co.za with the product link or SKU, what you need it to do, and any critical size, voltage, capacity or compatibility requirements. Confirm important specifications before ordering.
Does online stock always guarantee immediate availability?
Orders and dispatch remain subject to stock availability and receipt of payment. If timing is critical, contact the team before ordering so availability can be checked.
What payment methods can I use?
The payment methods currently available to your order are shown securely during checkout. Orders are dispatched only after the required payment has been received or confirmed.
Will I receive an order confirmation?
WooCommerce sends an order email to the address entered at checkout. If it does not appear, check your spam or junk folder and confirm that the email address was entered correctly.
Can I change or cancel an order?
Contact GG Store immediately. Pending orders may be cancelled, but costs already incurred may be passed on. The published policy states that cancellations during processing may carry a 10% handling fee.
What happens if a product price or description is incorrect?
GG Store may correct errors, inaccuracies or omissions and may update information or cancel an affected order. If payment has already been made for an offer that is rejected, the published policy provides for a full refund.
02
Delivery & collection
Dispatch timing, courier delivery, tracking, heavy orders and collections.
Does GG Store deliver nationwide?
Yes. Major couriers are normally used for door-to-door deliveries, and the courier may vary according to the order’s size, weight and destination.
When will my order be dispatched?
Orders are usually dispatched within 1–2 working days from order confirmation, subject to stock availability and receipt of payment. Orders placed over weekends or public holidays are processed on the next working day.
How long does delivery take after dispatch?
The published estimates after dispatch are:
- Gauteng and many major cities: normally within 48 hours
- Major cities in the Eastern and Western Cape: approximately 48–96 hours
- Outlying areas: approximately 72 hours to one week
These are estimates, not guarantees. Courier delays outside GG Store’s control can occur.
Will I receive tracking information?
Once an order ships, GG Store sends a dispatch email with tracking information where applicable. Check your spam folder if you cannot find it.
When does free delivery apply?
The published offer provides free delivery for orders over R3,000 to main centres when the goods are under 30 kg. Additional charges may apply to heavier orders or destinations outside the qualifying areas.
What happens if my order weighs more than 30 kg?
The standard delivery policy applies to goods under 30 kg. GG Store will advise you if an order over that weight attracts additional delivery charges.
Can I collect my order?
Yes. The Lenasia premises is used for order collections. Wait for confirmation that your order is ready and confirm the collection arrangements before travelling.
03
Returns & warranty
What to do before returning an item, reporting delivery damage or starting a warranty claim.
How do I request a return?
Contact info@ggstore.co.za before sending anything back. Include your order number, the item and the reason for the return. Eligibility depends on the product, reason, condition and the current Refund and Returns Policy.
What condition must a change-of-mind return be in?
Return conditions require the item to be new, unused, untested and resalable, with its original manufacturer packaging, accessories, components, promotional items and manuals. Proof of purchase is also required. Policy exceptions apply.
What should I do if my delivery arrives damaged?
Inspect the parcel immediately. Keep the shipping carton and manufacturer packaging, take clear photos and contact GG Store as soon as possible. The published policy requires shipping-damage claims to be reported within 3 business days of receipt so the courier investigation can begin.
Should I send a faulty item directly to the manufacturer?
No. Contact GG Store first and wait for return instructions. Do not send a purchase back to the manufacturer unless GG Store specifically directs you to do so.
Do products carry a warranty?
GG Store states that it sells products supplied through the relevant official importers rather than grey imports, and that products carry the applicable manufacturer’s warranty. Warranty claims are assessed under the manufacturer’s terms.
How is a warranty claim handled?
Defective products under warranty are sent to the relevant supplier or official service agent for assessment, repair or replacement. An immediate replacement cannot be guaranteed before that process is completed.
What can invalidate a warranty?
Unless stated otherwise, the published policy excludes physical damage, lightning damage, incorrect installation, misuse and abuse. Always follow the manufacturer’s installation and operating instructions.
How are approved refunds paid?
After a return is received, inspected and approved, the refund is processed to the original payment method. Your bank or payment provider may require additional processing time before it appears.
04
Account & support
Checking an order, shopping as a guest and contacting the team.
Do I need an account to place an order?
GG Store allows customers to check out as a guest. Creating an account is useful if you want your account-linked orders available under My Account.
How do I check an order placed as a guest?
Use the dispatch tracking email where available. If you need help, contact GG Store with your order number and the email address used at checkout.
How do I contact GG Store?
Email info@ggstore.co.za, call 011 857 3065 or 011 857 1006, or use the Contact Us page. For order enquiries, include your order number.
What details should I include when asking for help?
For an order, include the order number and checkout email. For a product question, include the SKU or product link and any critical size, voltage, capacity or compatibility requirements. Attach clear photos when reporting damage.
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